Terms and conditions
Punctuality and Courtesy
Please ensure you arrive on time for your appointment, I understand traffic can be unpredictable so please allow extra time for this as If you are late for your appointment I may not be able to carry out your full treatment or your treatment at all but 100% of treatment cost will still apply. I will always attempt to complete all appointments at their scheduled time so that the next client will not be delayed. All times stated include preparation of room, client and consultation.
Please be aware that client data will need to be captured with an online consultation form this document is 100% confidential and is used for insurance & treatment purposes only.This form must be completed and sent back before your first appointment and it is your responsibility to inform 7th Heaven if any details have changed.
Cancellations
* Cancellations policy will be void if you have tested positive of COVID-19
7th Heaven with Jo strives to give 100% satisfaction to all clients this is why I have to have this cancellation policy in place.
I kindly ask for 48 hours notice for all cancellations or re-scheduling of appointments, failure to do so will incur a cancellation fee of 50% of the reserved treatment cost. Missed appointments or if 5 hours notice is not given will incur 100% of the reserved treatment cost. I understand things can happen and will take that into consideration.
For more than one missed appointment 50% deposit of treatment will be required to confirm your appointment, I will require this at time of booking or if done over the phone within 24 hours by bank transfer/ PayPal. Until this has been paid your booking unfortunately is not confirmed and may be used for someone else. If cancellation fee is not paid no future appointments will be made and you will be removed from my client list.
If you want to add, remove or change the treatment please ensure you also allow 48 hours to avoid disappointment or a cancellation fee.
Purchase of Retail Products
All products must be paid for in full at time of purchase or ordering.
Gift Vouchers
Gift Vouchers are non-refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. 7th Heaven Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.
Price Alteration
7th Heaven reserve the right to alter prices without prior notice.
Smoking
It is illegal to smoke anywhere in the Salon.
Data Security
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. 7th Heaven would, on occasion like to send you details of special promotions. If you would rather not receive these please let me know.
Medical Conditions
Please inform 7th Heaven of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you. Full consultation will go ahead on first appointment, it is the clients duty to inform of any changes.
Mobile Phones
Please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.
Children
Please understand that children must not attend appointments with you unless they are having a treatment.
Hygiene
Salon hygiene is of course, the utmost importance. All equipment and tools will be disinfected and sanitiser after every appointment.
Disposables will be used when possible.
Payment
Card or cash at time of treatment.
Patch Testing
Patch Testing required for clients who would like treatments that have products that require patch testing. No treatment will take place without a clear result patch test.
Personal Items
Please ensure you retrieve all your personal items before leaving the premises as 7th Heaven cannot be held responsible for lost items.